USCIS Customer Service Phone Hours
USCIS Customer Service Phone Hours
The United States Citizenship and Immigration Services is an agency under the Department of Homeland Defense that tackles issues regarding regulations and cases about immigration. The agency is working under the DHS or Department of Homeland Security and among its functions are processing immigrant documents and requests like asylum, application for a work visa, and citizenship. It is also tasked of protecting the United States’ national security by processing immigration case backlogs and improving its overall efficiency. The agency is also responsible for naturalization and immigration cases.
How To Contact The USCIS.
Checking the status of a particular immigration case can be done easily by using some of USCIS contact options. Since the USCIS is one of the most visited of all federal offices, it has managed to curtail wait times by adopting several ways for its customers to access its services. Customers can check their services online, by phone, through e-mail, and in person.
In Person.
One of the most common and practical ways is to visit one of their offices or service centers near you. The agency is open from 8 AM to 6 PM, Monday through Friday, except on holidays. The USCIS is one of the most visited of all federal offices, which is why every state has its own office and service centers. If you need live assistance for your immigration concerns, it would be wise to visit one of the agency’s offices or service centers.
Through Phone.
The USCIS National Customer Service Center can be reached by phone at 1-800-375-5283 for those living in the United States. For those who are outside the U.S. trying to contact the agency, they can use 785-330-1048.
Status of immigration-related cases can be checked through the phone hotline. All you have to do is call the hotline, select the language of your choice, press 2 to check case status, and then enter your receipt number. While USCIS offices are only open from 8 AM to 6 PM, Monday through Friday, the agency’s phone customer care division can be reached 24/7 even on holidays.
Online and E-Mail.
Checking the status of your immigration can be done online as well. It will save you the hassle of visiting a service center which, most of the time, will take up at least a day depending on how far it is from your location.
The website is www.USCIS.gov. All you need to access your case status is the receipt number. It is a 13-character case number which the USCIS assigned to your particular application. This is usually found on the Form I-797 Receipt Notice. The receipt number is generally preceded by a code like SRC, LIN, WAC, EAC, MSC, or NBC.
Aside from the USCIS website, immigration case status can also be checked via e-mail. This method is usually reserved for issues that were not resolved with 30 days. Just make sure that you are sending your e-mail to the correct service center that has jurisdiction on your case. The following are the e-mail addresses:
California Service Center – Case Number Starts with WAC
• csc-ncsc-followup@dhs.gov
Vermont Service Center – Case Number Starts with EAC
• Vsc.ncscfollowup@dhs.gov
Nebraska Service Center – Case Number Starts with LIN
• ncscfollowup.nsc@dhs.gov
Texas Service Center – Case Number Starts with SRC
• tsc.ncscfollowup@dhs.gov
If these contacts are still unable to resolve the issue after 21 days, customers are advised to send their e-mail directly to the Office of Service Center Operations at SCOPSSCATA@dhs.gov. Guidelines show that the headquarters should be able to respond within ten days.
USCIS Customer Services
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Majority of those seeking to immigrate to the U.S. are from Middle Eastern and African countries. These countries, having a different culture with that of the U.S., have different languages and writing form. As such, they are highly advised to seek the professional help of a translator in order to properly translate their documents.
Best Timest to call USCIS
The best times to call USCIS customer service depend on avoiding peak call hours when wait times are typically longer. Here are some general tips based on common patterns:
- Early Morning: Call as soon as their lines open (typically 8:00 AM local time). Early calls often experience shorter wait times.
- Midweek Days: Tuesdays through Thursdays are usually less busy compared to Mondays and Fridays.
- Avoid Lunchtime: Many people call during their lunch breaks, so avoid calling between 11:30 AM and 1:00 PM local time.
- Late Afternoon: Some users report shorter wait times between 3:00 PM and 5:00 PM, closer to closing hours, but this varies by location.
Tips to Reach a Live Agent:
- Listen carefully to the automated options and select the one most relevant to your inquiry.
- Say “Speak to a representative” or press
0when prompted (this may vary depending on the phone tree). - Have your receipt number, Alien Registration Number (A-number), or case details ready for quicker service.
When to Avoid Calling:
- Mondays: high call volumes due to weekend backlogs.
- The day after holidays: Many people try to catch up on missed services.
By following these tips, you can increase your chances of connecting with USCIS more efficiently.
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